Terms And Conditions

VELECRO — TERMS AND CONDITIONS

OVERVIEW

Welcome to Velecro. The terms "we", "us" and "our" refer to Velecro, which operates this store and website, including alAl related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Velecro is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms and Conditions" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully, as they include important information about your legal rights and cover areas such as shipping timeframes, returns, warranty disclaimers, limitations of liability, and dispute resolution.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

Nothing in these Terms limits or excludes any rights you have under applicable consumer protection law that cannot be limited or excluded by agreement.

SELLER INFORMATION
Store Velecro
Operated by Jacob Hall
Email jacobhall298@icloud.com
Phone +46 76 315 72 49

Velecro is the seller of record for all orders placed through this store. Orders are fulfilled and shipped on our behalf by a third-party fulfillment partner located in the United States. Your contract of sale is with Velecro.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least 18 years old, or the age of majority in your state of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete, and that you have all rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 — OUR PRODUCTS

We have made every effort to provide an accurate representation of our products in our online store. However, colors or product appearance may differ from how they appear on your screen due to the type of device you use and your device settings and configuration.

Except as expressly stated in these Terms, we do not warrant that the appearance or quality of any product purchased by you will be identical to how it is depicted in our online store.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis. Any such change will not affect orders we have already accepted.

Availability. Products are stocked by our fulfillment partner and availability shown on the site may not reflect real-time stock. If an item you have ordered turns out to be unavailable, we will notify you promptly and you may choose a replacement, a backorder, or a full refund under Section 5.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. Velecro reserves the right to accept or decline your order at its discretion. Your order is not accepted until Velecro confirms acceptance by sending an order confirmation email. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it. If you need to change or cancel an order, contact us as soon as possible at jacobhall298@icloud.com. We will accommodate the request where the order has not yet been released to our fulfillment partner for dispatch, and in all cases where we are required to do so under Section 5.

In the event that we do not accept, change, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time the order was made. Where we cancel an accepted order, we will refund any amounts already paid.

Your purchases are also subject to return or exchange in accordance with our Refund Policy.

SECTION 4 — PRICES, TAXES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

Prices are shown in US dollars and are exclusive of shipping and applicable state and local sales tax. Shipping and tax are calculated and displayed separately at checkout before you complete your order, so the total payable is disclosed to you before purchase.

Sales tax. Where we are registered to collect sales and use tax in your state, tax is calculated at checkout based on your shipping address and remitted by us. Where we are not registered, you may be responsible for reporting and paying use tax directly to your state.

Prices posted in our online store may differ from prices offered elsewhere. We may offer promotions governed by terms separate from these Terms; if there is a conflict, the promotion terms govern.

You agree to provide current, complete and accurate purchase, payment and account information, and to promptly update it so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the payment information you provide is true, correct, and complete; (ii) you are duly authorized to use the payment method for the purchase; (iii) charges incurred by you will be honored by your payment provider; and (iv) you will pay charges incurred at the posted prices, including shipping and applicable taxes.

SECTION 5 — SHIPPING AND DELIVERY

Shipping timeframe. We will ship your order within the handling time stated on the product page or at checkout. If no time is stated, we will ship within 30 days of receiving your properly completed order and payment.

If we cannot ship on time. If we are unable to ship within that period, we will notify you promptly, give you a revised shipping estimate, and offer you the choice of either consenting to the delay or canceling your order for a prompt and full refund. Refunds for canceled orders will be issued promptly using your original payment method. This applies regardless of whether the delay originates with us or with our fulfillment partner.

Delivery estimates. Delivery dates after dispatch are estimates provided by the carrier and are not guaranteed.

Risk of loss. Risk of loss passes to you on delivery to the address you provided. If your order is lost or damaged in transit, contact us at jacobhall298@icloud.com and we will arrange a replacement or full refund.

Address accuracy. You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delivered to an incorrect address supplied by you, though we will assist you in tracing the shipment.

Where we ship. We ship to addresses within the United States, excluding [PO boxes / APO-FPO / territories — DELETE AS APPLICABLE].

SECTION 6 — RETURNS AND REFUNDS

Our returns and refunds terms are set out in full in our Refund Policy, which forms part of these Terms. In summary:

  • You may return eligible items within [30] days of delivery, in unused condition and in original packaging.
  • To start a return, contact jacobhall298@icloud.com with your order number. Do not ship items back without a return authorization, as unauthorized returns may not be processed.
  • Returns are sent to our US returns address, which will be provided with your return authorization.
  • [We provide a prepaid return label / You are responsible for return shipping costs].
  • Refunds are issued to the original payment method within [7] business days of the returned item being received and inspected.
  • [Restocking fee: none / X%]. Original shipping charges are [refundable / non-refundable].
  • The following are not returnable: [LIST — e.g. personalized items, opened hygiene products, final-sale items].

Damaged, defective, or incorrect items. If an item arrives damaged, defective, or materially different from its description, contact us within [14] days of delivery with photographs. We will arrange a replacement or a full refund, including shipping, at no cost to you. You will not be asked to pay return shipping in these circumstances.

Nothing in this Section limits your right to cancel a delayed order under Section 5.

SECTION 7 — PRODUCT SAFETY AND COMPLIANCE

Products are sold for their ordinary intended use. Follow all instructions, warnings and age recommendations supplied with the product.

California residents: certain products may require a warning under California Proposition 65. Where applicable, that warning is shown on the relevant product page.

If you believe a product you purchased presents a safety hazard, stop using it and contact us immediately at jacobhall298@icloud.com.

SECTION 8 — INTELLECTUAL PROPERTY

Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Velecro, its affiliates or licensors and are protected by US, Swedish, EU and international copyright, trademark and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Velecro, Shopify or any third party. All rights not expressly granted are reserved by Velecro.

Velecro's names, logos, product and service names, designs, and slogans are trademarks of Velecro or its affiliates or licensors. You must not use them without prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 9 — OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control over or input into.

We provide access to such tools "as is" and "as available" without warranties, representations or conditions of any kind and without endorsement. Subject to Section 18, we shall have no liability arising from your use of optional third-party tools.

Any use by you of the optional tools offered through the site is at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which those tools are provided by the relevant third-party provider(s).

We may in the future offer new features through the Services. Such new features shall also be deemed part of the Services and are subject to these Terms.

SECTION 10 — THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or sites, you do so at your own risk.

Subject to Section 18, we are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on them. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

This Section does not apply to our fulfillment partner. We remain responsible to you for orders placed through this store as set out in Sections 5 and 6.

SECTION 11 — RELATIONSHIP WITH SHOPIFY

Velecro is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Velecro. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Velecro, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Velecro.

SECTION 12 — PRIVACY

All personal information we collect through the Services is handled in accordance with our Privacy Policy. Certain personal information may also be subject to Shopify's Privacy Policy.

To fulfill your order, we share your name, shipping address and order details with our fulfillment partner and the carrier. We do not share your payment card details with them.

Because we are established in the European Union, our processing of your personal information is also governed by the EU General Data Protection Regulation (GDPR), regardless of where you are located. Our Privacy Policy sets out the legal bases for processing, retention periods, categories of recipients, international transfer mechanisms, and how to exercise your rights of access, correction, deletion, restriction, portability and objection.

Depending on your state of residence, you may have additional rights under state privacy law, including the right to know what personal information we collect, to request deletion, to correct inaccuracies, and to opt out of the sale or sharing of personal information and of targeted advertising. We do not sell your personal information. To exercise any of these rights, contact jacobhall298@icloud.com.

Marketing. We will send you marketing email only where you have opted in or where permitted by law, and every marketing email includes an unsubscribe link and our postal address. We will send you marketing text messages only with your prior express written consent, and you may opt out at any time by replying STOP. Message and data rates may apply.

SECTION 13 — FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use. This license does not affect any moral rights that cannot be waived under applicable law.

You represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback complies with these Terms. We are under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for it; or (3) to respond to it.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party's intellectual property rights or these Terms.

You agree that your Feedback will not violate any right of any third party, and will not contain libelous or otherwise unlawful, abusive or obscene content, or any computer virus or other malware. You may not use a false email address or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy.

SECTION 14 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without prior notice.

Where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as such, we may cancel the order and refund any amount paid in full. We will not cancel an accepted order over a price you could not reasonably have identified as an error.

SECTION 15 — PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable federal, state, local or international law, rule or regulation; (c) to infringe upon or violate our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, or intimidate any of our staff or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including "junk mail," "chain letters," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which may harm Velecro, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or other malicious code; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the Services; (e) use any robot, spider, scraping, data-gathering and extraction tool, automatic device or process, or AI tool (including agentic AI), other than as expressly permitted under Section 16; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services.

We may suspend, disable, or terminate your account where you have materially breached these Terms. Suspension does not affect your rights in respect of orders already placed.

SECTION 16 — AGENTS

16.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, and that can be executed on behalf of or using a person's device without direct supervision.

16.2 No Agent may access, use, or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in Section 16.4 below. In addition, no Agent may access, use, or interact with the Services if we have requested that the Agent refrain from doing so.

16.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with the Services.

16.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: Agent/[agent name]; (ii) not conceal or obfuscate that any access, use, or interaction is from an Agent, including by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from human use; (iii) respond truthfully to any question or prompt seeking to determine whether interactions are coming from a human or a computer; and (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 17 — DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available solely for general information purposes. We do not warrant its accuracy, completeness, or usefulness, and any reliance you place on it is at your own risk.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. THIS SECTION DOES NOT AFFECT YOUR RIGHTS UNDER SECTIONS 5 AND 6, OR ANY RIGHT THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW.

Where a manufacturer's warranty applies to a product, it is provided by the manufacturer, not by us, and details will be included with the product. This does not affect your rights against us under Sections 5 and 6.

SECTION 18 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, VELECRO, OUR PARTNERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS AND LICENSORS, AND THOSE OF SHOPIFY AND ITS AFFILIATES, SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES.

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) willful misconduct; or (d) any other liability that cannot be excluded or limited under applicable law.

Where our liability is not excluded, and to the extent permitted by law, our total liability arising out of or in connection with an order is limited to the amount you paid for that order. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU.

SECTION 19 — INDEMNIFICATION

This Section applies only where you are using the Services other than as a consumer.

You agree to indemnify, defend and hold harmless Velecro, Shopify, and our affiliates, partners, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party arising out of (1) your breach of these Terms, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to notify promptly will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims.

SECTION 20 — TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) where you have breached these Terms or where we cease operating the Services, and you will remain liable for all amounts due up to and including the date of termination. Termination does not affect orders already accepted or your rights in relation to goods already purchased.

The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy, and any other provisions that by their nature should survive.

SECTION 21 — DISPUTE RESOLUTION

21.1 Informal resolution first. Before filing a claim, you agree to contact us at jacobhall298@icloud.com with a written description of the dispute and your requested resolution. We will do the same. If the dispute is not resolved within 60 days, either party may proceed.

21.2 Small claims. Either party may bring an individual claim in small claims court in the claimant's county of residence.

21.3 Nothing in this Section prevents you from reporting a concern to a government agency.

[OPTIONAL — a binding arbitration and class action waiver clause can be inserted here. Discuss with counsel before adding one; it is not included by default.]

SECTION 22 — GOVERNING LAW

These Terms and any separate agreements under which we provide you Services shall be governed by and construed in accordance with the laws of Sweden, excluding conflict of law rules and the UN Convention on Contracts for the International Sale of Goods.

This choice of law does not deprive you of the protection afforded by mandatory consumer protection provisions of the law of your state of residence. The courts of Stockholm, Sweden shall have jurisdiction, and you may in any event bring an individual claim in the small claims court of your county of residence.

SECTION 23 — SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed. Such determination shall not affect the validity and enforceability of any remaining provisions.

SECTION 24 — WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written.

SECTION 25 — ASSIGNMENT

You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations, provided this does not reduce your rights under these Terms or applicable law; we will notify you where we do so.

SECTION 26 — HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 27 — CHANGES TO THESE TERMS

You can review the most current version of these Terms at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. We will notify you of any material changes at least 30 days before they take effect, by email where we hold your address. Changes will not apply retroactively to orders already placed. Your continued use of the Services following the effective date of any changes constitutes acceptance of those changes.

SECTION 28 — CONTACT INFORMATION

Questions about these Terms should be sent to us at jacobhall298@icloud.com.

Velecro Jacob Hall Email: jacobhall298@icloud.com Phone: +46 76 315 72 49