RETURN AND REFUND POLICY

VELECRO — RETURN AND REFUND POLICY

Last updated: [2026-17-08]

We want you to be happy with what you ordered. If something isn't right, here's exactly how returns and refunds work.

Questions at any point: jacobhall298@icloud.com

THE SHORT VERSION

  • You have 30 days from delivery to request a return.
  • Items must be unused, in original condition and packaging.
  • Contact us first — don't ship anything back without a return authorization.
  • If the item is damaged, defective or not what you ordered, we cover everything.
  • If you've simply changed your mind, you cover return shipping.
  • Refunds are issued within 7 business days of us receiving the item back.

1. RETURN WINDOW

You may request a return within 30 days of the date your order was delivered. Requests made after 30 days can't be accepted, except where the item is faulty or where the law gives you a longer right.

2. WHAT CAN BE RETURNED

To be eligible, an item must be:

  • Unused and in the same condition you received it
  • In its original packaging, with any tags, seals or accessories included
  • Accompanied by your order number

We can't accept returns on:

  • [Personalized or made-to-order items]
  • [Opened personal care, cosmetic or hygiene products, once the seal is broken]
  • [Items marked "final sale" or "clearance"]
  • [Gift cards]

(Edit this list to match what you actually sell — delete anything that doesn't apply.)

These exclusions don't apply if the item arrives damaged, defective, or materially different from its description. In those cases, see Section 5.

3. HOW TO START A RETURN

  1. Email jacobhall298@icloud.com with your order number and a short note on why you're returning the item. If it's damaged or faulty, attach photos.
  2. We'll reply with a return authorization and the return address.
  3. Pack the item securely and ship it to the address we give you, within 14 days of receiving your authorization.
  4. Keep your tracking number until your refund lands.

Please don't ship anything back before you have a return authorization. Unauthorized returns may be delayed, refused, or lost, and we can't guarantee a refund on them.

4. WHO PAYS FOR RETURN SHIPPING

Situation Who pays
Item is damaged, defective, or the wrong item We do — we'll send you a prepaid label
Order arrived late and you'd already cancelled We do
You changed your mind, ordered the wrong size, or no longer want it You do

Original shipping charges are non-refundable on change-of-mind returns. They are refunded in full where the fault was ours.

5. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Contact us within 14 days of delivery with your order number and photographs of the item and the packaging.

We'll arrange either a replacement or a full refund — including all shipping costs — at no charge to you. You will never be asked to pay return shipping when the fault is ours.

6. REFUNDS

Once we receive and inspect your return, we'll email you to confirm it's approved.

  • Refunds go back to your original payment method.
  • We process refunds within 7 business days of receiving the item.
  • Your bank or card issuer may take a further 5–10 business days to post the credit to your account. That part is outside our control.

We do not charge restocking fees.

If more than 15 business days have passed since we confirmed your refund and you still haven't seen it, email us and we'll chase it.

7. EXCHANGES

The fastest way to swap an item is to return the original for a refund and place a new order. This gets the replacement moving immediately rather than waiting for the return to arrive first.

If you'd prefer a direct exchange, email us and we'll arrange it where stock allows.

8. CANCELLING AN ORDER

Before dispatch: email us as soon as possible and we'll cancel and refund in full. Once an order has been released to our fulfillment partner, we may not be able to stop it — in that case, treat it as a return once it arrives.

If your order is delayed: if we can't ship within the timeframe stated at checkout — or within 30 days if no timeframe was stated — we'll contact you, give you a revised estimate, and offer you the choice of waiting or cancelling for a prompt and full refund. This is your right and you don't have to give a reason.

9. LOST, STOLEN OR UNDELIVERED PACKAGES

Lost in transit: if tracking shows your parcel hasn't moved for an extended period, or shows delivered but you never received it, email us. We'll open a claim with the carrier and either replace the order or refund you.

Wrong address: if the package is returned to us because the address you provided was incomplete or incorrect, we'll refund the item cost but not the original shipping. We can reship at your cost.

Refused delivery: a refused package is treated as a change-of-mind return, and return shipping costs will be deducted from your refund.

10. BEFORE YOU FILE A CHARGEBACK

If something has gone wrong, please email us first at jacobhall298@icloud.com. We answer within [1–2] business days and we'd much rather sort it out directly. Almost everything can be resolved faster this way than through your bank.

11. YOUR LEGAL RIGHTS

This policy sits alongside your rights under applicable consumer protection law — it doesn't replace them. Depending on where you live, you may have additional rights regarding faulty goods, and nothing here limits those.

CONTACT

Velecro Jacob Hall Email: jacobhall298@icloud.com Phone: +46 76 315 72 49